Here are answers to some frequently asked questions for your convience.
Shipping and Delivery
Free International shipping for orders higher than $70!
Shipping price is pending your geographic location. There is a shipping calculator available prior to check out.
Please add up to 5 days as processing time.
Where Do You Ship From?
We ship from Israel.
How long will it take to process my order?
All items are shipped up to 5 work days from our studio in Israel. If you need your order asap, let us know and we will do our best to speed it up.
Do You Ship Internationally?
Yes! We have many customers from around the globe we are very proud to see our products in homes all over the world.
Do You Offer Express shipping?
Express option is possible, but price is pending each order weight and destination.
For more information on the Express shipping costs please contact us here.
What About Customs and Duties?
If your purchase is held up by customs, any duties and payments are the responsibility of the buyer.
The duties vary from country to country, and we cannot estimate nor pay these fees.
Can I Track My Package?
Our regular shipping method and free shipping method does not provide tracking.
Additional shipping options with tracking are available during checkout.
What if I don't like what I received?
If for any reason you are not happy with your order, contact us within 14 days from when you received it and we will work out a refund or exchange. We will not cover the shipping cost back.
Your refund will be issued once we receive your purchase and find it in salable condition.
Help - there is something wrong with my purchase
We take great pride in our products, but mistakes do happen. If there is an issue with your purchase let us know asap.
The address for returning packages is:
Arzay halevanon 19
Can I only pay with PayPal?
At this time paypal is the only means of payment.
Is Your Website Secure?
All transactions are protected by powerful SSL encryption software and PCI compliant transaction processors.
We use Shopify as a platform for our site.
Can't Find An Answer To Your Question?
Write us a mail: firstname.lastname@example.org